POLICY
Groomers wages are commission based. If you do not show up for your appointment, or cancel last minute, not only do we loose out on fitting in another customer, but the groomer looses income. This is why Anastasia’s dog grooming has a strict cancellation policy to protect our groomers and make sure that this does not hurt their bottom line.
OUR CANCELLATION POLICIES ARE AS FOLLOWS:
PLEASE NOTE – We do not accept changes or cancellations to appointments via email or social media. You must call or text the store at 0404974407 within our working hours.
Changing or cancellation an appointment for more than 24 hours before are free.
- Changing an appointment the day before (up until the store closes – voicemails after store hours is considered a same day cancellation) $25 fee
- Same day cancellation 50% of the grooming fee will apply
- No shows (meaning no phone call or calling after the appointment has already started) 100% of the full grooming fee will apply
- If a client fails to cancel or show up 2 times within a 12 month period we will require the client to pay the full cost of the groom up front if they wish to book an appointment. This charge will not be refunded if they do not follow our cancellation policy guidelines
DROPP OFF & PICK-UP
Dear clients! We love you so much and respect your time.
Please be accurate with your appointment time — if you are late more than 10 minutes we don’t have enough time for safe grooming of your dog.
This rule allowed to us to keep all our attention for dog in our care.
When you receive our message or call you have 30 minutes for pickup your dog. After the time the daycare fee ($30 per hour) will be apply.